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Job Description:
Job Description
-The incumbent will be on customer contact, garage contact, claim survey pick up and survey arrangement (within in-house limit), assessment and processing of auto claims), queries on claim flow, admissibility. Liability and status of claims.
-Manage & take decisions on process and settlement of auto claims over the call based on photographs shared by the customer using technological passement tools available in the claims function. Technical explanation of claim decision, type of settlement and assessments to the customer during the conversation.
-Transfer and reassign major and complex claims to region based on defined allocation parameters in consultation with team leaders and seniors.
Liaise, and Coordination with CAT-1 Team, regional claims team, garages & surveyors for follow-up endure claims are processed with shortest possible time and dispense the role as the set KPIs.
-To ensure auto claims related queries of customers are directly managed within the claims team and resolve successfully in the shortest possible time.
Ensure customers are given quick and fast claims service with as much as possible paperless, hassle-free claims journey with minimum documentation, strive to ensure customer experience is at the helm of your responsibility.
-To provide feedback to the claims team to ensure a motivated and committed team works together to drive better results.
-Customer handling, queries resolution, motor insurance Claims handling for least two to three years
About Company:
ACKO, India’s first digital insurance company is on a mission to fundamentally redefine how the world experiences insurance.
ACKO embarked on its journey to craft a versatile insurtech solution that centers around the customers needs. Today, we stand as a testament to our commitment, addressing long-standing challenges and establishing new benchmarks in the industry.
We are not just another conventional insurance firm. We are not the people consulted solely for claims”. Anchored in a tech-centric philosophy, our approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customer's insurance requirements.
