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Job Description:
‣Key Responsibilities : a: L1 Service Desk Call taking profileb: Respond to the issues reported by customer predominantly through voice and emails, chat, etcc: Identify, investigate, and diagnose the issued: Provide resolution to customer based on inscope processese.
‣Technical Experience : a: Incident management and usage of ticketing toolsb: Advanced Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skillsc: Three to five years of experienced: Minimum two year of experience in Service Desk domain supporting global customers
‣Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skillsb: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirementc: 5 days working per week with two weekly offs based on roster
About Company:
Accenture plc is an Irish-American professional services company based in Dublin, specializing in information technology services and consulting. A Fortune Global 500 company, it reported revenues of $64.1 billion in 2023.
