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Job Description:
Your Role and Responsibilities
You will solve the problems that may occur in IBM products, operating systems, networks, databases, applications, third party products as well as custom codes.
Become a Security SME for our flagship products family of Access Management product.
Analyze customer problems and service requests and resolve them within agreed service levels
Use troubleshooting/ debugging techniques and tools to analyze technical problems.
Collaborate with development teams for issues that need a resolution through code fixes.
Increase IBM’s Self-Help knowledge base, by creating knowledge articles wherever needed.
Provide feedback to the development team on product feature enhancements.
Create wikis, blogs, tech-notes, technical trainings, webcasts for educating customer and business partners
Required Technical and Professional Expertise
Core java
Unix Scripting : bash shell
python scripting
rdbms: Oracle, mysql, db2 , postgres etc
forntend: nodejs,django etc
devops: jenkins, ansible etc
working knowledge of Linux
good to have: kubernets
Preferred Technical and Professional Expertise
Proven communication skills
Listening skills. Analytical and problem-solving skills
Ability to work as a part of a global team, despite the diversity (cultural, geographic and other differences)
About Company:
