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Job Description:
✅PRINCIPAL DUTIES AND RESPONSIBILITIES:
-100% of production time to be spent logged in on calls or web chat
-Answer calls & chats with an approach to deliver positive customer satisfaction
-Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
-Maintain internal & client defined quality on calls
✅Formal Education/Certification
-Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)
✅Knowledge and Experience
-Work Experience of 2 - 4 years for Customer Service “Voice” and/or “Web Chat”
-Prior Customer Service experience would be preferred
-Working knowledge of computers (Diploma / short term course)
✅Technical Skills
-Excellent verbal and written communication skills with least grammatical errors
-Basic computer operating skills required (MS- Office Applications)
-Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
About Company:
Alight Solutions is a company that provides cloud-based human capital technology and services. The company was founded in 2017 and is based in Lincolnshire, Illinois. Alight Solutions has over 15,000 employees across 29 countries and provides services to more than 3,250 clients.
